Soldes Adidas Boutique / Chaussure Adidas Pas Cher / Adidas Zx Flux

FAQs

If you can't find the answer to your question on this page, please contact Customer Services.

Orders

Do I have to order online?

Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.

How can I pay for my order?

We accept the following payment cards: Visa, Visa Debit, MasterCard and American Express.

Is it safe to order online?

You can be assured that shopping with onlinesportshoes.me.uk is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

How do I know that you have received my order?

Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Can I make changes to my order?

Unfortunately, once you've placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!

Can I cancel my order?

To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

What should I do if I receive an incorrect or faulty item?

We're sorry to hear that you've received an incorrect or faulty item. Please send us a message with your order ID, the name/product code of the item you were supposed to receive and further details of the problem. Please return the item to us by following the procedure stated in the 'How do I return an item?' section, and we'll do our best to resolve this for you.

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item/items to us following the method below.

    Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
    Cover your address label with the onlinesportshoes.me.uk returns label found on the bottom right of your delivery note.
    Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
    Keep your certificate of postage safe as you will need this as your proof of return.


Deliveries

Where do you deliver to?

Our deliver to over 200 countries worldwide and currently offer an International Delivery Service which includes UK, USA, Canada, New Zealand, Australia, United Arab Emirates and the following countries within Europe:

Austria, Azores, Bulgaria, Belgium, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lebanon, Lithuania, Liechtenstein, Luxembourg, Malta, Madeira, Monaco, The Netherlands, Poland, Portugal, Romania, Slovakia Republic, Slovakia, Slovenia, Spain, Spitsbergen, Sweden.

Do you deliver to PO Boxes & BFPO addresses?

We will not be able to deliver to PO Boxes & BFPO addresses. Please use an alternative delivery address.

How much does delivery cost?

For deliveries, there is only one charge per order, regardless of the size and the value of your order. The shipping fee is 8 GBP.


What time will my delivery arrive?

Deliveries can be made any time between 7.00am and 9.00pm.

What if I am not in when my parcel is delivered?

The delivery company may leave the parcel with a neighbour, or if there is a safe, secure location at the property they may leave the parcel there. The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from.

Will a signature be needed for my delivery?

If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

Can you deliver to a different address than my billing address?

Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.

What if my parcel does not arrive?

We ask if you could patiently wait up to 5 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.


Returns

How long do I have to return an item?

For UK & ROI customers, you can return unsuitable items within 14 days from the date shown on your dispatch note.

For USA, Canada, Australia and New Zealand customers please return items within 30 days of the date shown on your dispatch note.

For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel.

Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.

How much does it cost to return an item?

    UK/Republic of Ireland - Free of charge. Your free returns label will be included with your parcel.
    USA, Canada, Australia, New Zealand, Europe/Rest of World - We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service. A returns label for your local returns centre will be included in your parcel.

Returns labels/How do I return an item?

Please follow the process below for returning your parcel to us.

    Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
    Cover your address label with the onlinesportshoes.me.uk returns label found on the bottom right of your delivery note, or download a new one from below.
    Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
    Keep your certificate of postage safe as you will need this as your proof of return.

Returns to the UK and Ireland are absolutely free. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account'. Please return using a standard trackable service.

We're sorry, but we are unable to offer a free returns service to our international customers. Returns must be made at your own cost. You can download an address label to return your item below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account'. Please return using a standard trackable service.

How long does it take to process my return?

We aim to process your return and refund you as quickly as possible, but it may take up to 21 days for your refund to be processed after you have returned your item(s) to our warehouse. If you have not been refunded after 21 days of returning the item, please contact us with the proof of postage information on your Post Office receipt and we will look into this for you.

How can I track the status of my return?

We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3 - 5 working days for the payment to show on your account, depending on your card issuer.

Do you refund the delivery charge?

We will refund the postage charge if you have cancelled your contract with us in accordance with the Distance Selling regulations. Please see our Returns Policy for more information on your cancellation rights.

Can I have an exchange instead of a refund?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item/items to us using the following method below.

    Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
    Cover your address label with the onlinesportshoes.me.uk returns label found on the bottom right of your delivery note.
    Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
    Keep your certificate of postage safe as you will need this as your proof of return.


What should I do if I receive an incorrect or faulty item?

We're sorry to hear that you've received an incorrect or faulty item. Please contact us stating the order number, and further details of the issue. One of our customer service agents will be more than happy to look into this for you.